Shipping policy

Shipping Policy

Last Updated: March 12, 2026

Thank you for shopping at DS-Keyboard. This Shipping Policy explains how we process and deliver orders placed through our website.

Order Processing Time

All orders are typically processed within 1–2 business days after payment is confirmed.

Once your order has been processed, it will be shipped from our warehouse in China.

Please note that order processing may take slightly longer during:

  • Public holidays

  • High-volume sales periods

  • Unexpected logistical disruptions

If there is a significant delay, our customer support team will notify you.

Shipping Time

Estimated delivery times vary depending on your location.

Region Estimated Shipping Time
United States 10–15 business days
Europe 10–15 business days
Other Countries 15–30 business days

Total Delivery Time = Order Processing Time + Shipping Time

Please note that these are estimated delivery times and may vary due to customs clearance, weather conditions, or courier delays.

Shipping Cost

We currently offer Free Worldwide Shipping on all orders placed through our website.

Shipping Carriers

Orders may be shipped using one of the following carriers:

  • DHL

  • UPS

  • Other reliable international courier services

The carrier used may vary depending on your location and logistics availability.

Order Confirmation

After placing an order successfully, you will receive an order confirmation email that includes:

  • Order number

  • List of purchased products

  • Total order amount

  • Shipping address

If you do not receive the confirmation email, please check your spam or junk folder or contact our support team.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number to monitor the status of your shipment.

If you do not receive tracking information within 5 days after placing your order, please contact us.

Lost or Delayed Packages

If your package does not arrive within the estimated delivery timeframe, please contact our support team.

We will work with the shipping carrier to investigate the issue and assist you in resolving the matter.

While we strive to ensure timely delivery, delays may occur due to factors beyond our control such as:

  • customs inspections

  • weather conditions

  • transportation disruptions

Incorrect Shipping Address

Please ensure that your shipping address is accurate and complete when placing an order.

DS-Keyboard is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

If you notice an address error, please contact us immediately so we can attempt to update it before the order ships.

Import Taxes and Customs Duties

For international orders, your shipment may be subject to import duties, taxes, or customs fees imposed by your local government.

These charges:

  • are not included in the product price or shipping cost

  • are the responsibility of the customer

We recommend contacting your local customs office for more information about potential import fees.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Brand: DS-Keyboard
Company: Shenzhen DS Technology Co., Ltd.
Website: www.ds-keyboard.com
Email: Service@DS-Keyboard.com

Our customer support team will be happy to assist you.