Shipping policy

SHIPPING POLICY

Last updated: October 15, 2026

This Shipping Policy explains how DS PIXEL Keyboard processes and delivers orders placed through our website.

1. ORDER PROCESSING

In-stock orders are generally processed within 1–2 business days after payment has been confirmed.

Our daily order cut-off time is 5:00 PM, China Standard Time (UTC+8). Orders with payment confirmed after the cut-off time enter processing on the next business day. Orders placed before the cut-off time are not guaranteed to ship on the same day.

Processing may take longer during public holidays, promotional periods, product launches, or periods of unusually high order volume.

Orders will be shipped after processing is complete. The available shipping method, shipping charge, and estimated transit time will be displayed at checkout based on the destination and product type.

2. SHIPPING RATES AND ESTIMATED TRANSIT TIMES

United States

  • Shipping fee: Free shipping (USD 0 per order), with no minimum order amount required
  • Estimated transit time: 5–8 business days after shipment

Other Supported Countries and Regions

  • Shipping fee: A flat rate of USD 10 per order, regardless of order value. No order-value-based free shipping offer applies.
  • Estimated transit time: 5–15 business days after shipment

These shipping rates apply to both in-stock and pre-sale products. We offer standard shipping only; express or expedited shipping is not available.

We ship to selected countries and regions, not every destination worldwide. Delivery availability depends on the destination and product. Please check that shipping is available for your delivery address at checkout before placing an order. If no shipping option is displayed, contact us for assistance before paying.

The transit times above begin after dispatch and do not include order processing or pre-sale waiting time. They are estimates, not guaranteed delivery dates.

3. PRE-SALE PRODUCTS

Pre-sale products are not ready for immediate dispatch. They follow a separate fulfillment schedule and are not subject to the 1–2 business day processing estimate for in-stock orders.

  • Shipping fee: Free shipping to the United States; USD 10 per order to other supported countries and regions, as described in Section 2
  • Estimated dispatch time: Approximately 2 months after order confirmation

The two-month period refers to the estimated time before the pre-sale order is dispatched. After dispatch, the carrier transit time may vary according to the destination and logistics conditions.

Customers should review the product page and checkout information carefully before placing a pre-sale order.

4. SHIPPING CARRIERS AND TRACKING

Orders may be shipped by UPS or another qualified carrier selected according to the destination, product type, and logistics availability.

The actual carrier and tracking number will be provided in the shipping confirmation email after the order has been dispatched.

For pre-sale orders, the carrier will be selected when the order is ready for dispatch. Tracking information will be provided after shipment.

5. DELIVERY DELAYS

Estimated transit times are not guaranteed delivery dates. Delays may occur because of customs processing, severe weather, carrier disruption, public holidays, incorrect address information, or other circumstances outside our reasonable control.

If an order has not arrived within the applicable estimated delivery period, please contact our support team so that we can investigate the shipment with the carrier.

6. LOST OR DAMAGED SHIPMENTS

If a shipment is damaged during transportation, please contact us as soon as possible and provide photos of the package and product.

If a package is confirmed by the carrier to be lost in transit, the customer may choose either:

  • Replacement with the same product, subject to availability
  • Full refund of the affected order

For further details, please review our Return & Refund Policy.

7. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you identify an address error, please contact us immediately. We will attempt to update the address before shipment, but an address change cannot be guaranteed after processing has begun.

Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address provided by the customer.

8. IMPORT TAXES AND CUSTOMS CHARGES

International orders may be subject to import duties, taxes, customs charges, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the customer.

Please contact your local customs authority for information about potential charges before placing an order.

9. CONTACT INFORMATION

For questions about shipping or delivery, please contact us:

Company:
MIND (HK) CO., LIMITED

Business Address:
FLAT/ROOM 1618B, 16/F, PIONEER CENTER,
750 NATHAN ROAD, MONG KOK,
KOWLOON, HONG KONG

Email:
service@dspixelkey.com

Website:
https://dspixelkey.com/