Refund policy

Return & Refund Policy

Last Updated: March 12, 2026

Thank you for shopping at DS-Keyboard. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review the policy below for information about returns, refunds, exchanges, and order cancellations.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and uninstalled

  • Be in original condition

  • Include original packaging and accessories

  • Not show signs of damage caused by misuse

We reserve the right to refuse returns that do not meet these conditions.

Before returning any product, you must contact our support team to receive a return authorization.

Contact:
Service@DS-Keyboard.com

Unauthorized returns may not be accepted.

2. Returns for Defective or Damaged Products

If your product arrives defective, damaged, or not functioning properly, please contact us within 7 days of delivery and provide photos or videos showing the issue.

If the issue cannot be resolved through troubleshooting or replacement parts, we will offer one of the following solutions:

  • Replacement product

  • Full refund

  • Return and refund

For verified product quality issues, DS-Keyboard will:

  • Cover the return shipping cost

  • Provide a full refund or replacement

3. Non-Quality Related Returns

If you wish to return an item for personal reasons (such as change of mind, ordering the wrong item, etc.):

  • The item must still meet the return eligibility requirements

  • Customers are responsible for return shipping costs

  • A restocking fee of up to 10% may apply to cover processing and handling costs

Shipping costs are non-refundable.

4. Shipping Damage or Lost Packages

If your package arrives damaged during shipping or is lost in transit, please contact us immediately.

We will assist by:

  • Sending replacement parts

  • Sending a replacement product

  • Filing a claim with the shipping carrier if necessary

Please keep the original packaging and photos of the damage.

5. Exchanges

We offer exchanges under the following conditions:

Before Shipping

If your order has not yet shipped, we can change or exchange the product free of charge.

After Shipping

If the order has already shipped, customers may request an exchange but will be responsible for any additional shipping costs.

6. Order Cancellations

Orders may be canceled under the following conditions:

Within 24 Hours (Before Shipping)
You may cancel your order for a full refund. Payment processing fees may apply depending on the payment provider.

After 24 Hours but Before Shipping
A processing fee of up to 10% may apply due to order handling and preparation.

After the Order Has Shipped
Orders cannot be canceled. You may request a return after receiving the item according to our return policy.

7. Refund Processing Time

Once we receive and inspect the returned product:

  • Refunds will be processed within 7 business days

  • You will receive a refund confirmation email

After processing, it may take 5–15 business days for the funds to appear in your account depending on your bank or payment provider.

8. Import Taxes and Customs

International orders may be subject to import duties, taxes, or customs fees determined by your country's regulations.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

We recommend contacting your local customs office for more information before placing an order.

9. Contact Information

For any return, refund, or order issue, please contact our support team:

Email: Service@DS-Keyboard.com

Our team will respond as quickly as possible to assist you.