Contact information
CONTACT INFORMATION
Effective Date: September 17, 2026
BUSINESS INFORMATION
Brand:
DS PIXEL Keyboard
Legal Business Name:
MIND (HK) CO., LIMITED
Business Address:
FLAT/ROOM 1618B, 16/F, PIONEER CENTER,
750 NATHAN ROAD, MONG KOK,
KOWLOON, HONG KONG
Official Website:
https://dspixelkey.com/
CUSTOMER SUPPORT
For questions relating to products, orders, payment, shipping, returns, refunds, warranty claims, or technical support, please contact us at:
Email:
service@dspixelkey.com
We aim to respond to customer inquiries within 24 business hours. Response times may be longer during public holidays, promotional periods, or periods of unusually high inquiry volume.
INFORMATION TO INCLUDE
To help us process your request efficiently, please include the following information where applicable:
- Order number
- Name used when placing the order
- A clear description of the issue
- Relevant photos or videos
- Delivery or tracking information
CUSTOMER SERVICE HOURS
Monday to Friday
9:00 AM to 6:00 PM (GMT+8)
Messages received outside customer service hours will be handled on the next business day.
SUPPORT SCOPE
Our customer support team can assist with:
- Order status and order-related questions
- Product and configuration questions
- Shipping and delivery information
- Returns and refunds
- Warranty claims
- Product-related technical support
ORDER TRACKING
After an order has been shipped, we will send a shipping confirmation email containing the applicable tracking information.
If you do not receive a tracking email, please check your spam or junk email folder first. If the tracking information is still unavailable, please contact us at service@dspixelkey.com.
WHOLESALE & BUSINESS INQUIRIES
For wholesale, distribution, partnership, or other business inquiries, please contact:
CONTACT STANDARD
We recommend contacting us through the email address listed above so that your inquiry can be properly recorded and handled by our support team.