Warranty and Return Policy

Warranty and Return Policy


General Warranty


All DS-Keyboard products come with a 1‑year manufacturer warranty.

Warranty Policy


During the warranty period, we provide the following support:

① Shipping Damage


If the product arrives damaged or missing accessories, please take photos before opening the package and compare with the accessory list on the product page.

Contact us with clear photos, and we will arrange replacement for damaged or missing parts.

② Product Quality Issues


If the product has abnormal deformation or malfunction under normal use and proper storage, please provide photos or videos for verification.

We will respond with a solution based on the evidence provided.

Note: Normal wear and tear, consumable parts, and damage caused by improper use are not covered under warranty.

Return & Refund Policy


Before requesting a return, refund, or exchange, please note:

Products must be unused, uninstalled, and undamaged (excluding shipping damage).

Any returned items that do not meet these conditions may be rejected.

① Return & Refund


Within 30 days of delivery:

  • If the product has a confirmed quality issue that cannot be fixed by replacement, we will provide return and refund service.
  • For shipping damage or loss, we will resend parts or arrange an exchange.
  • If the main unit is not damaged and the issue can be resolved, returns will not be accepted.

Fee Structure


  • Quality-related returns: 9% handling fee; we cover return shipping.
  • Non-quality returns (change of mind, etc.): 20% handling fee; buyer covers return shipping.

Important:

All returns must be approved by contacting Service@DS-Keyboard.com first.

Unauthorized returns will NOT be accepted.

② Exchanges


  • Orders within 12 hours of payment & not yet shipped: Free exchange.
  • Orders already shipped: Buyer covers round‑trip shipping cost.

③ Order Cancellations


  • Within 48 hours of ordering & not shipped: Free cancellation (6% bank processing fee deducted).
  • After 48 hours & not shipped: 20% operational fee.
  • After shipment: 20% handling fee + round‑trip shipping cost (treated as unauthorized return).

Refund Notice


  • Refund processing time: 1–2 business days after approval.
  • Bank processing time: 5–15 business days (varies by payment method & bank).
  • Total time from request to fund arrival: 1–3 weeks.

Import Taxes & Customs


Import duties, taxes, and customs fees are not included in the product price or shipping cost.

These charges are the buyer’s responsibility according to your country’s policy.

If you need an invoice in advance to confirm local tax policies, please contact us before purchasing.