Privacy policy

PRIVACY POLICY

Last updated: September 17, 2026

DS PIXEL Keyboard is operated by MIND (HK) CO., LIMITED. Throughout this Privacy Policy, the terms “we,” “us,” and “our” refer to MIND (HK) CO., LIMITED and the DS PIXEL Keyboard brand.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, purchase our products, use our services, contact our support team, or otherwise interact with us.

Our website and online store are powered by Shopify. Shopify provides the technology and infrastructure that enables us to operate our online store, process transactions, and provide services to customers.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with our website, products, services, and support channels.

1.1 Contact Information

We may collect contact information such as:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Business or company information when provided

1.2 Order and Transaction Information

When you place an order or request assistance, we may collect information such as:

  • Order number
  • Products purchased
  • Product configuration
  • Payment status
  • Billing and shipping details
  • Return, refund, exchange, or cancellation information
  • Delivery and tracking information

1.3 Payment Information

Payment information is processed through Shopify and applicable payment service providers. We may receive payment confirmation, transaction details, and limited payment-related information necessary to process your order, but we do not generally store complete payment card numbers on our own systems.

Payment service providers may process your information in accordance with their own privacy policies and terms.

1.4 Account Information

If you create or use a customer account, we may collect information such as your account email address, login details, saved preferences, and account settings.

1.5 Communications and Customer Support Information

When you contact us, we may collect the information included in your communication, such as:

  • Messages and support requests
  • Order and product details
  • Photos or videos of products or packaging
  • Warranty claim information
  • Technical issue descriptions
  • Other information you choose to provide

1.6 Device and Usage Information

When you visit or use our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Network and connection information
  • Pages viewed and interactions with our website
  • Referring website or source
  • General usage and browsing information
  • Cookies and similar technology information

1.7 Product Support Information

When you request after-sales or technical support, we may ask you to provide relevant information, such as your keyboard model, firmware version, error logs, photos, or videos. You submit these materials as part of your support request; our keyboards and configuration software do not automatically upload diagnostic data to us.

We use these materials to investigate product issues, assess warranty claims, and provide after-sales support. We will not use photos, videos, or logs submitted for support in public marketing or advertising without your explicit consent.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information from the following sources:

  • Directly from you when you place an order, create an account, submit a form, contact us, or request support
  • Automatically when you browse or use our website
  • From Shopify and payment service providers when you complete a transaction
  • From shipping and fulfillment service providers
  • From service providers that support our website, software, analytics, customer service, or technical operations
  • From marketing, advertising, or business partners where permitted by applicable law

3. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes:

3.1 Providing Products and Services

  • Process and fulfill orders
  • Arrange payment and delivery
  • Provide order confirmations and shipping notifications
  • Manage customer accounts
  • Provide product information and technical assistance
  • Process returns, refunds, exchanges, and cancellations
  • Provide warranty and after-sales support

3.2 Product Support and Technical Assistance

When you contact us about a product issue, warranty claim, firmware issue, or technical question, we may use the information you provide to:

  • Verify your order and product
  • Assess product defects or damage
  • Provide troubleshooting assistance
  • Provide replacement parts or replacement products
  • Process warranty claims
  • Review diagnostic information
  • Improve product reliability and support quality

3.3 Website Operation and Improvement

  • Operate and maintain our website
  • Improve website functionality and performance
  • Remember preferences and settings
  • Understand how customers use our website
  • Develop and improve products, services, and customer support
  • Detect and resolve technical problems

3.4 Security and Fraud Prevention

  • Verify account and transaction information
  • Detect, investigate, and prevent fraud
  • Protect our website, systems, customers, and business
  • Prevent unauthorized, illegal, or harmful activity

3.5 Communications

We may use your personal information to communicate with you about orders, accounts, products, support requests, policy updates, security matters, and other service-related issues.

Where permitted by applicable law, we may also send marketing or promotional communications. You can unsubscribe from promotional communications by using the unsubscribe option included in the relevant message.

3.6 Legal and Compliance Purposes

We may use personal information to comply with applicable law, respond to lawful requests, enforce our policies and agreements, resolve disputes, and protect our legal rights and the rights of our customers and other users.

4. HOW WE SHARE PERSONAL INFORMATION

We may disclose personal information to the following categories of recipients when necessary for the purposes described in this Privacy Policy:

4.1 Shopify

Our online store is hosted and supported by Shopify. Shopify may process personal information to provide, maintain, secure, and improve its services and the services provided through our store.

To learn more about how Shopify processes personal information, please review the Shopify Consumer Privacy Policy.

4.2 Payment and Transaction Providers

We may share information with payment processors and financial service providers to authorize and process payments, prevent fraud, and complete transactions.

4.3 Shipping and Fulfillment Providers

We may share necessary order, contact, and delivery information with shipping carriers, fulfillment providers, customs agents, and other logistics service providers so that orders can be processed and delivered.

4.4 Technical and Support Providers

We may share limited product and diagnostic information with service providers that help us operate customer support, software services, firmware support, error reporting, analytics, hosting, and other technical functions.

These service providers are authorized to process information only as necessary to provide services to us and are not authorized to use the information for their own unrelated purposes.

4.5 Marketing and Advertising Providers

Where permitted by applicable law, we may share limited information with marketing, advertising, and analytics providers to measure campaigns, improve our marketing, and display relevant advertising.

These providers may process information according to their own privacy policies and applicable legal requirements.

4.6 Legal and Business Transactions

We may disclose personal information when reasonably necessary to comply with law, respond to legal process, enforce our agreements, protect our rights, investigate fraud, or support a business transaction such as a merger, acquisition, restructuring, or sale of assets.

5. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies, pixels, tags, log files, and similar technologies to operate our website, remember preferences, understand website usage, measure performance, and support marketing activities.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality or the availability of some services.

Where required by applicable law, we may request consent before using certain cookies or similar technologies.

6. PRODUCT SUPPORT MATERIALS

Please refer to Section 1.7 for information about the logs, photos, videos, and other materials you provide when requesting after-sales or technical support, including how we use these materials.

7. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, services, software, social media platforms, or other online resources.

We are not responsible for the privacy, security, content, or practices of third-party websites or services. You should review the privacy policies and terms of any third party before providing personal information or using its services.

8. INTERNATIONAL TRANSFERS

Your personal information may be stored, processed, or transferred to countries outside the country in which you live. These countries may have data protection laws that differ from those in your jurisdiction.

When required by applicable law, we will use appropriate safeguards for international transfers of personal information.

9. DATA RETENTION

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, provide customer support, comply with legal and accounting obligations, resolve disputes, prevent fraud, enforce our agreements, and protect our legal rights.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

10. YOUR RIGHTS AND CHOICES

Depending on where you live and subject to applicable law, you may have some or all of the following rights:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete personal information
  • Request deletion of personal information in certain circumstances
  • Request a copy of personal information in a portable format
  • Object to or request restriction of certain processing activities
  • Withdraw consent where processing is based on consent
  • Opt out of promotional communications
  • Exercise applicable rights relating to targeted advertising or the sharing of personal information

To submit a privacy request, please contact us using the contact details provided below. We may need to verify your identity before processing your request.

We will not discriminate against you for exercising rights available to you under applicable law.

11. MARKETING COMMUNICATIONS

You may opt out of promotional emails by using the unsubscribe link included in those emails or by contacting us at service@dspixelkey.com.

Even if you opt out of promotional communications, we may continue to send non-promotional messages relating to your orders, account, security, transactions, or customer support requests.

12. CHILDREN'S PRIVACY

Our website and services are not intended for children who are under the age of majority in their place of residence.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided us with personal information, please contact us so that we can review and take appropriate action.

13. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security of personal information transmitted to or stored by us.

14. PRIVACY COMPLAINTS

If you have a concern or complaint about how we collect, use, or handle personal information, please contact us using the information below.

We will review and respond to privacy-related inquiries within a reasonable period and in accordance with applicable law.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our products, services, technology, data practices, legal requirements, or business operations.

When we make changes, we will update the “Last updated” date at the beginning of this Privacy Policy. Your continued use of our website after an updated Privacy Policy is posted will be subject to the revised policy to the extent permitted by applicable law.

16. CONTACT INFORMATION

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Brand:
DS PIXEL Keyboard

Legal Business Name:
MIND (HK) CO., LIMITED

Business Address:
FLAT/ROOM 1618B, 16/F, PIONEER CENTER,
750 NATHAN ROAD, MONG KOK,
KOWLOON, HONG KONG

Email:
service@dspixelkey.com

Website:
https://dspixelkey.com/